Airplane Caretaker, LLC
Terms & Conditions of Service
1. GENERAL
Airplane Caretaker, LLC (“Company”, “we”, “us”) operates exclusively as a third-party courier service providing on-demand transportation of aircraft parts and materials (“Service”) within the State of Arizona. By engaging our Service, you (“Customer”) acknowledge and agree that our role is strictly limited to the physical transportation of items, and that we are not in any way affiliated with, responsible for, or liable regarding the condition, content, or quality of the items being transported.
2. ELIGIBILITY & SERVICE AREA
- Service is limited to transporting in-stock parts from supported warehouses.
- The list of presently supported warehouses can be found on the ordering form.
- A supported warehouse which is not presently listed may potentially be added by reaching out to us in advance.
- Delivery is limited to airports throughout the State of Arizona.
3. USE OF SERVICE
This Service is available to individuals and organizations engaged in aviation-related operations, including aircraft owners, A&P mechanics, maintenance facilities, repair stations, and avionics shops.
4. COURIER CAPACITY AND ROLE
- We do not inspect, validate, warrant, or make representations regarding the nature, accuracy, conformity, fitness, merchantability, legality, or intended use of any item.
- We bear no responsibility for loss, defect, misidentification, incompatibility, or non-conformity.
- We reserve the right to refuse acceptance of parts or supplies due to safety or hazard concerns. If you are unsure, check with us first.
- All product issues must be resolved directly with the originating vendor, supplier, or warehouse.
5. RATES & BILLING
- Flat-rate pricing is offered for deliveries to major airports in and around supported warehouses.
- All items must fit within a standard vehicle cargo compartment.
- Full-size vans with hydraulic lifts are available with prior arrangement for an added cost.
- Refunds are available up until a driver has accepted your delivery request.
- If the delivery request is cancelled prior to driver acceptance, your card will be refunded within three business days pending final approval by your card-issuing bank.
- Locations outside coverage may require custom pricing.
6. ORDERING PROCESS
- Deliveries may be booked on-demand (ASAP).
- Orders placed after "Last Call" will be re-scheduled to first-thing next business day or supported warehouse weekend day at a time no earlier than (1) hour after the supporting warehouse has opened for business.
- Delivery windows are estimates and we encourage the monitoring of delivery status via SMS text message and GPS tracking links.
7. TRACKING & COMMUNICATION
- Customers receive:
- Real-time SMS text message updates
- A live GPS parts tracking link
- Direct contact with a Phoenix-based dispatcher by voice or text message throughout the process
- Communications may be recorded for training and quality purposes.
8. DELIVERY PROCEDURE
- If the business or responsible party ordering parts is located at an airport with landside (street) access, we will deliver directly to the front desk or follow any safe and reasonable delivery instructions provided at the time of ordering.
- If the business or entity is located in a secured area such as an airside hangar without common street access, the delivery driver will meet the customer at the airport terminal building.
- It is the customer's responsibility to ensure someone is present at the accessible delivery point upon arrival. Customers are encouraged to use the provided text message updates and live GPS tracking link to plan accordingly.
- Under no circumstances shall drivers enter airside, restricted, or secure zones. Any such request is not grounds for refund or dispute.
- At no time should any individual invite or otherwise grant access to secure, restricted, or airside grounds to any delivery driver at any time.
- Any losses or litigation resulting from inviting or otherwise allowing, permitting, approving, and/or requesting access of any delivery driver and/or delivery vehicle to an airside, restricted, or secure area, becomes the sole and bearing responsibility of the inviting party in accordance with standard airport operating guidelines governing guest access.
9. WAITING TIME & MISSED DELIVERIES
- A 5‑minute grace period begins upon the driver’s arrival at the delivery airport.
- Starting at minute 6, the driver will continue to wait and the order may accrue waiting time charges at $0.80 per minute, for up to 25 minutes.
- If delivery is completed within that additional time, any accrued waiting time may be charged to the original card separately.
- If after 25 minutes no contact is made despite repeated attempts, and the driver cannot locate the customer or business to receive the part, Airplane Caretaker retains sole discretion to determine next course of action on behalf of the customer and in the best interests of the parts order. This may include bringing the parts to our Lost & Found facility in Mesa or Phoenix, depending on delivery logistics.
- A $65.00 fee, plus any waiting time, may apply when re-claimed.
10. NO SHOW
- A “No Show” is defined as the customer failing to meet the driver or make verbal contact within the allotted delivery window (grace period plus wait time).
- Once classified as a No Show, parts are immediately considered “Unclaimed" for extended care purposes, and a $65.00 fee may apply when parts are re-claimed.
- The company will document attempts to reach the customer and may re-route the package as "Unclaimed" for storage.
- A No Show may result in the parts order being stored under our Unclaimed Parts policy (see below.
11. UNCLAIMED PARTS
- Parts that remain undelivered due to a No Show or failed contact attempt will be stored as Unclaimed for up to 30 days.
- During the 30-day period, Airplane Caretaker will make a minimum of five recorded outbound phone calls and five documented outbound text messages in good-faith efforts to deliver the parts to the receiving party.
- If no response is received within that time, or attempts continue to fail for 30 days, all unclaimed parts ownership is considered forfeited and all rights to the parts are relinquished by the originating party. The items become the sole property of Airplane Caretaker, LLC.
- We would prefer to deliver your parts order to you. Please monitor your text messages for order updates.
12. CUSTOMER ACCOUNTS
- Account holders benefit from:
- Faster checkout
- Saved payment methods
- QR code and PIN‑based authorization
- If direct billing is authorized, only authorized staff with PINs may place deliveries under an directly-billed account.
13. OPERATIONAL PURPOSE
This Service is intended for expedited, time‑sensitive part transport, particularly for AOG (Aircraft on Ground) or unscheduled needs, especially if it is a better use of productive time for an owner, mechanic, or facility, to outsource delivery logistics for peak efficiency.
14. LAST CALL
- “Last Call” refers to the latest time of day Airplane Caretaker will accept a delivery request for same-day processing.
- Last Call is typically, but not always, defined as 3:15 PM Monday through Friday. Some select warehouses offer Saturday hours.
- In an effort to avoid missed connections, Last Call times may vary slightly and are subject to change based on workload, airport availability, weather, and distance.
- Airplane Caretaker cannot guarantee that warehouse logistics or vendors will comply with Last Call requirements, and late-day requests may still be declined if they cannot be reasonably fulfilled the same day.
15. PAYMENT TERMS
- Payment is collected at booking via credit/debit card.
- Account holders may use stored (tokenized) cards for faster ordering.
- Additional charges (e.g., wait time, no‑show fees) may be billed to the same card if incurred.
16. DISCLAIMERS & LIMITATIONS
- We transport only and are not responsible for the condition, legality, or suitability of items.
- We disclaim liability for delays or loss beyond the act of delivery.
- Customer assumes full risk for installation or use of delivered parts.
17. PRIVACY & COMMUNICATIONS
- We collect only delivery‑related data: name, phone, location, order number, custom instructions, while payment info is directly embedded and securely exchanged with Stripe Payments.
- Information may be shared only with “VIP Taxi,” a registered Arizona transportation company, for the sole purpose of fulfilling and servicing deliveries.
- Communications may be recorded for compliance and training.
18. CHANGES, SUSPENSION, OR TERMINATION
- We may update these terms at any time without notice.
- Continued use indicates acceptance.
- We reserve the right to suspend or terminate service at our discretion.
19. GOVERNING LAW
- These Terms are governed by Arizona law.
- All disputes shall be resolved in Maricopa County, Arizona.
By submitting a delivery request, you agree to these Terms & Conditions and confirm you are authorized to act on behalf of the receiving party.
Your information is kept private and never shared.
